Opening Account
How do I open an account?
Select Open Account and complete the registration form with your personal information. You will then be asked to complete the verification process.
Which trading platform does XFortuit offer?
XFortuit offers cTrader, a professional trading platform available on desktop, web and mobile.
What documents are required for verification?
For account verification, we typically require two types of documents: Proof of Identity — a valid ID, driver's license, or passport — and Proof of Residence — a recent utility bill, such as electricity, water, or a bank statement, showing your full address. Additional documents may be requested as described in our KYC Policy.
How long does verification take?
Verification times may vary depending on document review and additional compliance requirements. For questions about the status of your verification, contact [email protected].
What do I need to fund my account?
For the funding conditions currently applicable to your account, please contact our support team at [email protected].
My application was not approved. What should I do?
Please contact [email protected] for information about the review of your application and the next steps.
Deposits & Withdrawals
How do I deposit funds?
Log in to your client area at my.xfortuit.com and follow the funding instructions available for your account. Payment options vary by region.
Can I deposit from someone else's account?
No. In line with our AML/CFT Policy, deposits must originate from a payment method or account held in the name of the account holder.
When can I request a withdrawal?
Account verification must be completed before withdrawals can be processed. For current withdrawal processing times, please contact [email protected].
Are there fees or minimum amounts for deposits and withdrawals?
Please contact [email protected] for the fees and minimum amounts applicable to your account and payment method before making a transaction.
How can I cancel a withdrawal request?
If you need to cancel a pending withdrawal request, contact [email protected] as soon as possible with the details of your request.
My deposit hasn't been credited. What should I do?
Please check your bank or payment provider's statement to ensure the transaction was successful. If the funds have been deducted but not credited to your trading account, contact [email protected] with the transaction details.
Managing Account
How do I access cTrader?
Once your account is approved, cTrader is available on desktop, web and mobile. Log in to your client area for access details, or contact [email protected] if you need help.
I forgot my password. What should I do?
Select Forgot password? on the login page at my.xfortuit.com and follow the instructions sent to your registered email address.
How can I update my account details?
Log in to your client area to view your account details. Some changes may require you to submit updated documents for verification.
How do I close my account?
Contact [email protected] with your account details and request the closure of your account. Our team will guide you through the process.
How can I contact XFortuit support?
Our multilingual support team can be reached at [email protected].
Do you need help? Reach out to our support team at [email protected] so we can assist you.